If you are unhappy with your product you have 30 days to return the item from the date you received it. In order for us to process your return, please be sure that the product is in resellable condition + in its original packaging. You can process your return or exchange through our returns portal below:
https://returns.thejamesbrand.com/
How long will it take to receive my refund?
24/48 hours upon receipt of return.
Can you send me a return label?
Return labels are offered for a flat fee through out returns portal :)
I bought my James Brand product at a retailer and not on your website. Can I return it directly to you guys?
Any product not purchased on our website, must be returned to the retailer it was purchased at.
There is a quality/manufacturing issue with my product, what do I do?
Send an email over to customerservice@thejamesbrand.com and we will help you from there.